All orders are shipped worldwide through FedEx Priority or DHL Express with an approximate delivery time of 3-5 business days.
Please note at times unexpected delays may occur which Kindkinis has no control over and is not responsible for.
All orders processed during business hours Monday - Friday are dispatched the following business day. Please advise of a phone number when ordering. Orders cannot be cancelled after they have been confirmed through our website.
Please note we can not ship to P.O Boxes as generally shipments require a signature on delivery. Certain out of range countries/areas not supported by the FedEx and DHL network will be shipped with regular express post (5-10 business days).
If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'TRACK MY ORDER' feature located on our website.
Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.
KindKinis is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.
EXCHANGES & RETURN POLCIY
KindKinis offers store credits only for purchases made on our website, you can then reorder your correct style, color and size. Please note that we cannot make any exceptions for a refund.
You are entitled to an exchange within 10 days of your purchase for a store credit only. Please note that the product must be returned unused, with sanitary stickers (applicable to all bottoms and one piece) and in original packaging including all tags.
Store credits will be issued within 2 to 3 business days upon receiving the exchange items.
Please email firstname.lastname@example.org to authorize the return and download the EXCHANGE FORM. Please make sure you print, fill out and place it in the returning package so that we can issue you with a store credit.
All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.
KindKinis is not responsible for the shipping costs of your return or exchange item/s.
Refunds are not accepted unless the item is faulty. If you have a faulty item please make sure you enclose your original invoice (printed off your online order), along with a description of the fault. Once received in our office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case, we will keep you informed.
Please note KindKinis is NOT responsible for any shipping costs related to exchanges or for any loss of items during shipping.