All orders are shipped worldwide through USPS, Fedex or DHL Express with an approximate delivery time of 3-5 business days.
Please note at times unexpected delays may occur which Kindkinis has no control over and is not responsible for.
All orders processed during business hours Monday - Friday are dispatched the following business day. Please advise of a phone number when ordering. Orders cannot be cancelled after they have been confirmed through our website.
Certain out of range countries/areas not supported by the FedEx and DHL network will be shipped with regular express post (5-10 business days).
If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'TRACK MY ORDER' feature located on our website.
Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.
KindKinis is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.
EXCHANGES & RETURN POLCIY
A request for a size exchange must be submitted within 10 days of receiving your order, via Email (firstname.lastname@example.org). Please contact us via email, using your order number as the subject.
*** Important: DO NOT send your exchange back to us before being in contact with us VIA email. Packages received with no information, and no email trace will be returned back to sender.
Unfortunately we are unable to offer style exchanges. We only offer size exchanges.
We do not offer refunds. We only offer exchanges for different sizes!
SALE ITEMS: Discounted/sale items are all FINAL SALE. Meaning Returns, exchanges, and refunds will not be available.
PLEASE KEEP IN MIND: While making an exchange, after our team receives the exchanged item, If the item is not up to our team's standard of being in 'brand new' condition (product must be returned unused, with sanitary stickers, applicable to all bottoms and one piece, and in original packaging including all tags), your request will be refused and sent back.
All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.
KindKinis is not responsible for the shipping costs of your return or exchange item/s.
BROKEN & FAULTY ITEMS
If you receive a broken or faulty item, please contact us via email (email@example.com), using your order number as the subject, enclose your original invoice (printed off your online order), along with a description of the fault.
Once approved through email, follow the: STEPS FOR EXCHANGE found below to send the faulty item back to us. No exchange number is needed, but do include your order number in the return package.
It is our policy that we must receive the broken/faulty item in order to be reviewed and approved by our team before any other steps may take place. If the customer refuses to send the broken/faulty item back,we cannot offer a refund.
Email firstname.lastname@example.org with Your order number as the email SUBJECT.
Tell us what you would like to like to exchange for and why. IMPORTANT: ***please make sure that the size in the style and color you are looking for is available on our website! *** Also, please keep in mind that we only offer SIZE SWAPS.
Once approved via email, we will provide you with an exchange number. ( If we receive an exchange without the exchange number, it will be sent back ) Once that number is received, please continue to send your return back to us!
***VERY IMPORTANT: Make sure to include your order Invoice with an added note, including:
• Your Exchange number.
• What you're exchanging for, and why. (ex. Swapping small bottoms for medium in same style and color, bottoms fit too tight.) That way we don't get your exchange confused.
• The items must be returned to:
• * KINDKINIS, PO BOX 26070, Los Angeles, CA 90026 *Please note, shipping fees associated with returning the suit (one way) back to KINDKINIS HQ are the responsibility of the customer.
• STEP 3
• Please provide us with shipping information! (Tracking and carrier)
• Once our team receives and approves the return, then we will ship back to the customer.
• *** Exchange pieces on our side will only be put on hold/reserved for 10 days after email confirmation with customer. It is your responsibility to make sure to send your exchange pieces to us within that 10 day frame. Otherwise, the pieces on hold will be re-listed on the website. ***
Please note KindKinis is NOT responsible for any shipping costs related to exchanges or for any loss of items during shipping.
SHIPPING RATES AND DELIVERY
Shipping on all US orders are $10 - Flat Rate Priority Mail Shipping
$35 - USPS 6-10 Business Days Priority Mail International Shipping
By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time, so please allow for this when trying to estimate a delivery date.